100% Satisfaction Guarantee

We are confident with the quality of our exclusive products and we strive to ensure you purchase the right one for you. Our products receive hundreds of authentic reviews from satisfied customers. Therefore, at Nashata.com, we offer you : 

1.  Money-Back Guarantee

If you are not happy with our product, please contact us at customercare@nashata.com or +60123112489 so that we can help you to get the right one.

If we are still unable to fulfill your needs, we will provide 100% refund. 

2. Exchange Guidelines

If you would like to exchange, below are the guidelines:

  1. You can exchange within 30 days upon receipt of purchase. Please notify us via any of Nashata communication within this period for an exchange.

  2. Items that are damaged, soiled, washed, marked or altered may not be accepted.

  3. You can change size, color or products with the same value or lesser.

  4. Kindly email at customercare@nashata.com or whatsapp +6012-3112489 to check the availability of the items that you wish to exchange to.

  5. You’d need to ship the item back to Nashata. Address is provided below.

  6. All shipping costs (Malaysia & other countries) to Nashata for exchanges are borne by the customer and we will not be held liable until your item reaches us.

  7. Upon receipt of item and payment shipping fees for replacement,  we will send the parcel to you together with shipping info.

  8. The shipping rates for replacement  are as follows : MALAYSIA: RM7 |  SG&BN:SGD13 | ASIA:USD15 | EU/USA/CA: USD25 | AUS/NZ:USD25 | MIDDLE EAST:USD25 | Others USD37  

 

3. Refund Guidelines

We will strive to provide you with the right product, and if it is an area we need to improve, we take it as an invaluable experience and return your money. 

4. Faulty Items

Goods are classified as faulty if they are received damaged or where a manufacturing defect occurs. You may return them for exchange or refund. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

You can ship items back to Nashata to the address below:

Nashata Lifestyle Sdn. Bhd ,
P3A-06, Shaftsbury Square
Persiaran Multimedia 
63000 Cyberjaya
Selangor Malaysia

Phone : +60123112489